Return Policy

Last updated: September 18, 2026

We want you to love what you ordered from Byteon. If something isn't right, here's how returns work.

Return Window

You have 30 calendar days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return

Email us at sebascastrillon.90@gmail.com with your order number and the reason for the return. We'll confirm your return and provide instructions on where to send the item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

Items marked as final sale, and items that have been used or are missing original packaging, are not eligible for return.

Questions

Reach us anytime at sebascastrillon.90@gmail.com.